FAQ

Common questions

Answers to what patients ask us most.

Do I need to visit a clinic?

No. Consultations happen online — you submit symptoms and photos, and a practitioner responds through the app.

Can I add my family?

Yes. One membership covers profiles for your spouse, children and parents, each with a private medical record.

How do I pay for medicine?

Medicine is billed separately from the membership. You can pay cash on delivery or online.

Is this a replacement for emergency care?

No. For severe or emergency symptoms, please contact your nearest hospital immediately.

Prefer to just get started?

Create your account and raise your first consultation in minutes.